T-Mobile, one the world’s largest global networks acquired One2One in 1999 has grown from strength to strength focusing on delivering undoubtably the most successful tariffs the industry has witnessed with FreeTime and more recently Flex. T-Mobile UK is part of a stratergic group of T-Mobile International which is part of Deutsche Telekom.

T-Mobile has reportedly over 87 million customers globally and has wholly owned networks in USA, Germany, Czech Republic, Austria and the UK. The network operates on a GSM 1800 paltform and has also acquired 6 3g licences to supply ‘broadband speed’ data connectivity over it’s network which is a fantastic achievement considering most of our mobiles can now access the World Wide Web.

Below we have included some FAQ’s (Frequently Asked Questions).

1. What is my message centre number?
   
   The message centre number allows you to send text messages across the network to your friend or family members mobile. T-Mobile’s message centre number is +447958879879. This option is normally found in your ‘Messages’ menu and then look for ‘Settings’ then ‘Message Centre Number’. However for a detailed step-by-step guide please [1] click here and choose you mobile manfacturer.
2. Can I view my bills online?
   
   Yes, T-Mobile have an online billing view system all you need to do is [2] click here and sign up to My T-Mobile. The system allows you to view up to 3 mobile accounts on the same bill.
3. How do I set up my Voicemail?
   
   Dial 1210 FREE from your mobile phone and listen to the voice prompts. The system will send your mobile a system message containing your voicemail number. All you need to do is ‘Open’ the message and then ‘Delete’ the message. Now reset your mobile by taking the battery out without turning the phone off. Leave it off for 30 seconds and then switch it back on. Hold down the number one/voicemail key and it will now dial your Voicemail. In the event of this not working, please contact Customer Services 150 FREE from your mobile or 0845 412 5000 from a landline - charges apply, please check with your landline billing company.
4. How do I check if T-Mobile works in my area?
   
   T-Mobile have a fantastic new tool called StreetCheck™ which enables you to enter your postcode or town and view live data about the service within your area before buying a handset. [3] Click here now to access StreetCheck™
5. How do I set up MMS/Picture Messaging/E-mail/GPRS?
   
   [4] Click here and enter your mobile phone number and choose which settings you need.
6. Where can I upgrade my phone?
   
   You can Upgrade your mobile phone from any of these places - [5] Phones 4U, [6] The Carphone Warehouse, [7] Fonehouse, [8] Chitter-Chatter. All the above stores have stores up and down to country, please select which one is most convenient for you. We have our own mobile upgrades team available [9] Click here
7. How do I contact T-Mobile?For T-Mobile’s contact details, please [10] click here
8. How do you set up roaming and what is it?Roaming allows you to go to abroad and still use you mobile phone using the same mobile number. You many need to activate your roaming service and this can be done by dialling 150 FREE from your mobile phone and following these options, press 2, then 5, then 2. T-Mobile does state that some users may need to pay a security deposit which is normally refunded on your bill within 9 months of on time consecutive payments. [11] Click here to find out how much it will cost to use your mobile phone aboard.
9. How do I change my tariff?

   You can change your tariff to a more suitable tariff by either signing up to or logging into [12] My T-Mobile or by calling Customer Services on 150 FREE from your mobile or 0845 412 5000 from a landline.

10. How do I make calls if I’m on Pay As You Go (PAYG)?

    [13] Click here for more information about calling abroad if you are on PAYG.